Shipping, Returns & Refunds

Shipping Policy

We aim to deliver your Nanheko order quickly and safely.

Order Processing

Orders are processed within 1–2 working days after order confirmation.

For prepaid orders, processing starts after successful payment.

For COD orders, processing may begin after order verification.

Delivery Timeline

Standard delivery time is:

5–7 working days

depending on your city and courier availability.

Remote areas may take slightly longer.

Shipping Charges

Shipping charges (if applicable) will be shown during checkout.

Free shipping offers may apply during promotions.

Returns Policy

Currently, we do not offer returns for change of mind.

We only offer exchange in case of:

• Size issue

• Damaged product

• Wrong product received

Refund Policy

Refunds are applicable only if:

• Product is unavailable after order placement

• Wrong product cannot be replaced

• Damaged item cannot be exchanged

Refunds are processed within 5–7 working days after approval.

Refund timelines may vary depending on your payment provider.